SETTING UP AN ACCOUNT
If you are a Canadian based retailer, be it a traditional brick & mortar store, or an e-tail enterprise, you may set up a wholesale account with us. You will find our account application here. Fill out the application and submit it to us for approval.
If have any questions, or need help with the application process, please call our offices at 416.588.4006 or toll free at 1.888.693.9973 Monday to Friday from 9:30am until 5pm EST. One of us will be glad to help.
PLACING ORDERS
After your account has been set up you may begin placing orders.
Orders may be submitted via email at orders@snapanime.com, fax at 416.516.0581 or phone, toll free at 1.888.693.9973 or locally at 416.588.4006.
Emailing orders to us is the most convenient method, please use any of the available order forms, inventory lists, weekly shipping lists or monthly catalogues to submit orders. It is important that the product codes from the provided lists remain intact, as they are the unique identifiers needed for order entry.
Every order submitted via email will recieve a response confirming it's reception, in good order, here at SNAP!. If you don't receive an email response to an order or inquiry within 24 hours, we haven't received your email (or it's the weekend ;)).
By default, SNAP! backorders any product that is currently in print, for shipping upon receipt. Purchase orders for backordered or out of stock items are placed daily. If you do not wish items to be backordered, you must state this on each order submitted ("no B/Os", "fill & kill", etc.)
If at any time you would like a backorder report sent to you, please don't hesitate to ask.
PRICING POLICIES AND DISCOUNTING
All costs listed in our catalogues, order forms and promotion lists are NET (that is, your cost before GST).
SNAP! does offer a discount structure off of the listed NET costs based on order volume. The discount structure is detailed below and is calculated on a per order basis. The same discounting applies for monthly catalogue orders. Backordered items retain the discount level achieved upon order entry.
ORDER $ TOTAL [before GST] |
ORDER DISCOUNT |
|---|---|
$500.00-$999.99 |
2% off NET |
$1000.00-$1499.99 |
3% off NET |
$1500.00-$2999.99 |
4% off NET |
$3000.00+ |
5% off NET |
REMITTING PAYMENT
If you are a new client of SNAP!s you will be required to have your orders ship pre-paid or C.O.D. Pre-payment can be made via credit card [Visa or Mastercard]. If you choose to ship pre-paid please print, complete and fax in the credit card authorization form found. Our fax number is 416.516.0581. Orders that ship C.O.D. are, unfortunately, subject to the $7 surcharge that Canpar levies on C.O.D. parcels.
SNAP! does offer terms, if desired by you, after a history of good account status has been established. Such terms may be revisited at any time, if an account falls into default/arrears.
SHIPPING
All orders ship via Canpar by default.
If you have a cartage account with another carrier, or another carrier preference, we will certainly try to accomodate your requests.
RETURNS
SNAP! accepts returns of any product that arrives damaged or defective. Please give us a call regarding any return requests you may have. Thanks!!